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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeffrey Amigon

November 27, 2023

5  out of  5 rating by Jeffrey Amigon
"Great service & super helpful with any questions I had."
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Christopher Clarke

September 19, 2023

5  out of  5 rating by Christopher Clarke
"This location is awesome ! The decor looks like a fancy livingroom. Very inviting. My agent Rebecca is awesome as well. Explained everything very simple and straight forward . Should have switched to State Farm years ago !!"
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Jamie Fleming

September 14, 2023

5  out of  5 rating by Jamie Fleming
"Danielle was knowledgeable, caring, and explained everything thoroughly. I never felt pressured to make a decision and she answered every question I had!"
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King Magnetic

July 25, 2023

5  out of  5 rating by King Magnetic
"Great service and affordable prices! Rebecca was GREAT!"
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Jason Galicki

June 6, 2023

5  out of  5 rating by Jason Galicki
"Jennifer West and the entire team at State Farm, Willkes-Barre,PA are kind, patient, and supportive of all of your insurance needs. They take the time to review your own personal insurance needs and together develop an insurance package that suits your and your family’s needs. Thanks for all of the support."
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carl benigno

June 1, 2023

5  out of  5 rating by carl benigno
"I can say positively that this is the best agency Ive ever dealt with.I had my first car in 1966 and consistently price increases,thats a long time,lotsa money could have been saved If I had State Farm, they look for every way to save you money.And Jen West and her crew make it so easy for you to save."
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Juan Gonzalez

April 23, 2023

5  out of  5 rating by Juan Gonzalez
"They are the best"
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Evan Kniolek

April 4, 2023

5  out of  5 rating by Evan Kniolek
"Everyone there is so nice and ALWAYS willing to help you out with any of your insurance needs"
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Rukiya Edwards

March 16, 2023

5  out of  5 rating by Rukiya Edwards
"An amazing team there at state farm, I'll recommend them 100%. Rebecca made me feel like I'm family instead of a client, and I love it. Best insurance people I've ever met."
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Alexis Spagnola

March 2, 2023

5  out of  5 rating by Alexis Spagnola
"I love the service I got from here! Danielle really helped me find some policies that were a great fit for me at a great price! She brought up things I haven’t even thought about and got me an amazing deal! Everyone is so nice here too which is extremely helpful (especially for me since it was my first time purchasing my own insurance)! Thank you, Danielle for all the amazing advice and great insurance!! 😊"
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Michelle Stashak

February 23, 2023

5  out of  5 rating by Michelle Stashak
"Jennifer West has been our agent for almost a year. She made switching insurance companies very easy. We recently added and removed a vehicle to our policy. The process couldn’t have gone any smoother. We are so happy we chose Jennifer West to be our agent!"
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February 15, 2023

5  out of  5 rating by Nikolas
"The level of professionalism and commitment to customer service is unparalleled compared to other insurance companies I have been with. I'm never leaving so they are stuck with me!"
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Abbs Lynn

January 18, 2023

5  out of  5 rating by Abbs Lynn
"If I can give them more stars I absolutely would. I love them so much and they are all sweet. The money that they helped me save alone is going to help so much. I can’t thank them enough for everything. Rebecca is completely amazing and so is everyone else. THANK YOU !!!!!!!!!!!!"
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Carl Johnson

December 19, 2022

5  out of  5 rating by Carl Johnson
"I loved it they explained everything thoroughly and made sure I understood and offered the best deals for me 10/10 would recommend"
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Christine Paez

November 7, 2022

5  out of  5 rating by Christine Paez
"Rebecca was very helpful and knowledgeable!"
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Crystal Wetzel

November 2, 2022

5  out of  5 rating by Crystal Wetzel
"Had a wonderful experience getting my new insurance policy. Rebecca was wonderful. I highly recommend getting your insurance here!!"
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Nathan Finn

October 29, 2022

5  out of  5 rating by Nathan Finn
"Had a wonderful experience. Rebecca was great. Thanks!!"
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Joe Champi

September 23, 2022

5  out of  5 rating by Joe Champi
"Incredibly helpful and friendly staff. Made the whole process of getting renters and auto insurance with them incredibly easy and painless. Highly recommend"
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gabby grace

September 22, 2022

5  out of  5 rating by gabby grace
"I absolutely loved working with Rebecca! I am a young adult, and this is the first time I’ve been on my own insurance policy. I loved that Rebecca talked to me like a young adult and not like I should understand everything! She was truly very helpful!"
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Mauricio Paguay

September 21, 2022

5  out of  5 rating by Mauricio Paguay
"Great insurance agent, was able to explain the policies and get me a great policy rate helpful and patient. No doubt I'm at the right place !"
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Cuzzie gaming

September 15, 2022

5  out of  5 rating by Cuzzie gaming
"Jennifer West is absolutely amazing if there's anyone I would want to deal with for my car insurance it would be her she's down to earth and very understanding if I could give her more than five stars I would!"
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Madeline Heller

September 15, 2022

5  out of  5 rating by Madeline Heller
"Rebecca and Jennifer are amazing people to work with! They are so helpful and put in the time and effort to explain the different options and packages available in order to find the policy that’s right for me. They also are very tentative to their clients’ needs, including reminding them when paperwork is due so they aren’t charged more money for it being late for example, and responding in a very prompt and timely fashion. I would highly recommend this team to anyone!"
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SamB 100

August 31, 2022

5  out of  5 rating by SamB 100
"I switched from Progressive to State Farm and had an appointment today to set everything up! The whole staff was very friendly and welcoming into the office. Rebecca handled my insurance policy and walked me through everything, was honest, friendly and personable and actually saved me more money than when I set up the account myself online!"
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Zachary Lofthouse

August 18, 2022

5  out of  5 rating by Zachary Lofthouse
"Rebecca is incredible!! Rebecca explains everything there is needed to know with such ease and professionalism. I was also extremely thrilled at how easy it was to speak with her too. We spoke about our families, hobbies, and career paths. Whenever I have questions or concerns, Rebecca is always willing to help. I am so so happy for switching to State Farm. They've not only saved me money, (alot of money!!) but they've made me feel comfortable and safe with my insurance coverages. 10/10 Highly Recommend!!"
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Kim Cardinal

August 17, 2022

5  out of  5 rating by Kim Cardinal
"5+ stars! Excellent customer service! I moved to W-B and had no idea who to contact for insurance. I saw Jennifer West had great ratings, so I called. Rebecca was a rock star! Went above and beyond in explaining my new policy...and more. Look no further for your insurance needs!"